ADR - Alternative dispute resolution

In the case of a complaint, consumers can contact the relevant employee of Risk Flow s.r.o. free of charge. via the email address The consumer is hereby informed of the right to use the possibility of out-of-court settlement of disputes arising in connection with concluded contracts and of the possibility of filing a complaint with a supervisory or state supervisory authority, which is the Czech Trade Inspection, Central Inspectorate - ADR Department, at Štěpánská 15, 120 00 Prague 2, email:, The consumer is entitled to submit a proposal for the initiation of an out-of-court settlement of a consumer dispute at the following link: The consumer can also use the online dispute resolution platform, which is set up at The Czech Trade Inspection handles out-of-court consumer complaints in the manner and under the conditions of the relevant legal regulations.