ADR - Alternative dispute resolution

In the case of a complaint, consumers can contact the relevant employee of Risk Flow s.r.o. free of charge. via the e-mail address riskflow@riskflow.eu. The consumer is hereby informed of the right to use the possibility of out-of-court settlement of disputes arising in connection with concluded contracts and of the possibility of filing a complaint with a supervisory or state supervisory authority, which is the Czech Trade Inspection, Central Inspectorate - ADR Department, at Štěpánská 15, 120 00 Prague 2, e-mail: adr@coi.cz, http://adr.coi.cz/. The consumer is entitled to submit a proposal for the initiation of an out-of-court settlement of a consumer dispute at the following link: https://www.coi.cz/mimosoudni-reseni-spotrebitelskych-sporu-adr/. The consumer can also use the online dispute resolution platform, which is set up at http://ec.europa.eu/consumers/odr/. The Czech Trade Inspection handles out-of-court consumer complaints in the manner and under the conditions of the relevant legal regulations.